How is the term Service defined for steel molds for the concrete products industry? What services does the customer expect? Which measures must be taken by manufacturers to offer a comprehensive service? The answer from the customers’ point of view is relatively simple: A functioning tool with fast solutions in case of breakdowns. To define the term service in this context, the saying “to cut a long story short” must be defined the other way around. The objective, to be able to use a problem-free tool, is clear. On the other hand, developing a concept with customer and mold specific mechanisms, is very time-consuming.
Contact
Kobra Formen GmbH
Plohnbachstraße 1
08485 Lengenfeld, Germany
T +49 37606 3020
F +49 37606 30222
info@kobragroup.com
www.kobragroup.com
Cambridge Pavers, Inc.
PO Box 157, Lyndhurst, NJ 07071, USA
T +1 201 933 5000
info@cambridgepavers.com
www.cambridgepavers.com