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Definition and Development of Service Concepts for Steel Moulds for the Concrete Block Industry

Kobra Formen GmbH, 08485 Lengenfeld, Germany


How is the term Service defined for steel molds for the concrete products industry? What services does the customer expect? Which measures must be taken by manufacturers to offer a comprehensive service? The answer from the customers’ point of view is relatively simple: A functioning tool with fast solutions in case of breakdowns. To define the term service in this context, the saying “to cut a long story short” must be defined the other way around. The objective, to be able to use a problem-free tool, is clear. On the other hand, developing a concept with customer and mold specific mechanisms, is very time-consuming.

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Kobra Formen GmbH
Plohnbachstraße 1
08485 Lengenfeld, Germany
T +49 37606 3020
F +49 37606 30222

Cambridge Pavers, Inc.
PO Box 157, Lyndhurst, NJ 07071, USA
T +1 201 933 5000

CPi worldwide journals are trade journals for the concrete and precast concrete industry that are published in 10 different language editions in more than 170 countries. These trade journals, with their practical editorial reporting on research, production and applications, are specifically addressing the decision makers of the concrete and precast concrete industry.

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