Kobra Formen GmbH, 08485 Lengenfeld, Germany

Definition and Development of Service Concepts for Steel Moulds for the Concrete Block Industry

How is the term Service defined for steel molds for the concrete products industry? What services does the customer expect? Which measures must be taken by manufacturers to offer a comprehensive service? The answer from the customers’ point of view is relatively simple: A functioning tool with fast solutions in case of breakdowns. To define the term service in this context, the saying “to cut a long story short” must be defined the other way around. The objective, to be able to use a problem-free tool, is clear. On the other hand, developing a concept with customer and mold specific mechanisms, is very time-consuming.


Kobra Formen GmbH Plohnbachstraße 1 08485 Lengenfeld, Germany T +49 37606 3020 F +49 37606 30222 info@kobragroup.com www.kobragroup.com Cambridge Pavers, Inc. PO Box 157, Lyndhurst, NJ 07071, USA T +1 201 933 5000 info@cambridgepavers.com www.cambridgepavers.com

KOBRA Formen GmbH was established in 1991 and is headquartered in Lengenfeld, Germany. As a worldwide leading manufacturer, KOBRA develops and produces high-quality special moulds for the concrete block industry. KOBRA offers its customers technologically first-class quality products, creative design services and sound service for optimum, economic production processes. KOBRA occupies a leading position in technology and competition.

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08485 Lengenfeld/Sachsen

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