How is the term Service defined for steel molds for the concrete products industry? What services does the customer expect? Which measures must be taken by manufacturers to offer a comprehensive service? The answer from the customers’ point of view is relatively simple: A functioning tool with fast solutions in case of breakdowns. To define the term service in this context, the saying “to cut a long story short” must be defined the other way around. The objective, to be able to use a problem-free tool, is clear. On the other hand, developing a concept with customer and mold specific mechanisms, is very time-consuming.
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Kobra Formen GmbH Plohnbachstraße 1, 08485 Lengenfeld, Germany T +49 37606 3020, F +49 37606 30222 info@kobragroup.com, www.kobragroup.com Cambridge Pavers, Inc. PO Box 157, Lyndhurst, NJ 07071, USA T +1 201 933 5000 info@cambridgepavers.com, www.cambridgepavers.com
